User Notice

The following items are not eligible for return/exchange (unless there is a quality issue):

Returns/Exchanges are only available for products purchased directly from www.ilavclean.com.

Currently, only returns are accepted for orders shipped to the 48 contiguous states of the United States (international returns are not supported at this time).

Clearance sale items

Products that cannot be restored to their original condition after assembly or disassembly.or disassembled

Seasonal items

Products must be returned within 30 days of receipt and must be in a new, unused, resaleable state with original packaging intact, and no stains or signs of assembly. Only new products in their original condition are accepted for return.

1. Contact customer service

Explain your return or exchange situation (e.g., damaged, missing, or wrong item received). Our customer service team will guide you through the process.

2. Product return

Use the original packaging or a sturdy box to ensure the product is secure during transit.

Wrap artificial plant branches and leaves in bubble wrap to avoid crushing and deformation.

Attach the provided label to the outside of the package and deliver it to the designated courier location (UPS/FedEx).

3.Refund processing

Refunds will be processed to the original payment method within 3-5 business days after the returned item is received and inspected at our warehouse.

For exchanges, replacements will be shipped promptly. If the item is out of stock, a refund will be issued instead.

Special Problem Handling

Damaged/wrong item

Submit photo/video evidence to support ILAVCLEAN2020@163.com within 48 hours of receiving the product. We will arrange for a return or direct replacement as applicable.

Missing parts

Provide a clear image of the entire product and specify the missing parts. Customer service will verify and send the missing components free of charge or issue a refund if the parts are unavailable.

Gift return

The product must be returned with all original packaging and accessories to the courier service location.